Frequently Asked Questions
Everything you need to know about your Kappa gear and orders.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is the return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic return and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide. Please note that Kappa apparel often features an 'Authentic' slim fit; we recommend sizing up if you prefer a more relaxed feel.
Do you offer international shipping?
Yes, Kappa ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your products authentic?
All items sold on our official website are 100% authentic Kappa products. We guarantee the quality and heritage of every piece of sportswear and streetwear we ship.